Tiny Knot Co’s timely processing of orders is continuing as normal. However, once packages are shipped from our Long Island, NY warehouse, they may temporarily require more time to be delivered due to limited transportation availability and increased volume with USPS and our other shipping carriers.
We recommend upgrading to Priority Shipping for time-sensitive orders. Launches, restocks, and holidays might extend shipping times; we thank you for your patience!
|Cost||Warehouse processing time:||Transit time:|
|Standard Shipping||Free||3-5 business days||3-6 business days after date shipped|
|Priority Shipping||$8.99||1-2 business days||2-3 business days after date shipped|
|Canada – Standard||$15.00||3-5 business days||2-10 business days after date shipped|
|International Shipping||$25.00||3-5 business days||2-10 business days after date shipped|
*This timeline is an estimate only and not guaranteed. On rare occasion, orders will ship or be delivered outside this timeframe. We reserve the right to make deliveries in installments as products are ready.
We ship all orders from our warehouse located in Long Island, NY.
Preorder items ship in the time period stated above after their given release date. If your order includes both preorder and non-preorder items, the full order will be held until the expected ship date of the preorder item(s). We may occasionally split your order into multiple shipments at Tiny Knot Co’s discretion.
All pre-order items reference an “Expected Ship Date” which is our best estimate of product availability at the time of sale. These dates can and do change. While we make every effort to deliver on or before these dates, please be aware that all pre-ordered items are subject to changes in actual ship dates. If your order includes both preorder and non-preorder items, the full order will be held until the expected ship date of the preorder item(s). In order to provide the best service experience, we encourage customers to avoid time-sensitive purchases such as gifts on pre-order items.
Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received. For more return information, please refer to our return policy below.
All U.S. orders are shipped via USPS or FedEx at Tiny Knot Co’s discretion. Tiny Knot Co. is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. Tiny Knot Co. may cancel any order being sent to a Freight Forwarding company/address.
You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
If you’re missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
All international packages are shipped via FedEx with the service level at Tiny Knot Co’s discretion. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. The value of the package is listed to customs as the subtotal (before discount) and includes shipping costs. Tiny Knot Co. assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.
*Please note all prices on product listings are in USD.
Items purchased from the sale category are final sale only.
We recommend trying on all items in your order to ensure they fit and that there are no other issues. We cannot accept returns or submit refunds after items have been washed.
An item may be returned if it is sent back:
- with original tags and packaging intact
- free of stains, odors, animal hair, and damage
The return package must be postmarked back to us within seven calendar days of delivery in order to receive a refund. Items can be returned after this seven-day-timeframe for a store credit.
Customers are responsible for all return shipping fees. No return form in necessary; all we need with the package is a note including the order number and name associated with the order. Tiny Knot Co. is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.
Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.
Proof of purchase is required for items to be return-eligible.
Our return address:
Tiny Knot Co.
84 Oak St.
Centereach, NY 11720