FAQ’s

Order Status

Where is my order confirmation email?

An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at [email protected].

When will my order ship?

Processing & Shipping Times:

Standard Shipping

Processing Time: 3-5 business days

Transit Time: 3-6 business days after date shipped

Priority Shipping

Processing Time:  1-2 business days

Transit Time: 1-4 business days after date shipped (estimated)

Canada Standard Shipping

Processing Time:  3-5 business days

Transit Time: 2-10 business days after date shipped (estimated)

International Shipping

Processing Time:  3-5 business days

Transit Time: 2-10 business days after date shipped (estimated)

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. We reserve the right to make deliveries in installments as products are ready.

Preorder items ship in the time period above after their given release date. We may split your order into multiple shipments to ensure you receive your products as soon as possible.

How can I track my order?

Once your order has been shipped, Tiny Knot Co. will send you a shipping confirmation email and tracking number.

Can I modify or cancel my order?

An order cannot be modified or canceled once placed as orders are pulled into our shipping system and scheduled specifically with the inventory in the order for our shipping team to pick and ship as quickly as possible.

Our system is not able to add inventory onto an existing order. A new, separate order needs to be placed.

Can I upgrade to Priority Shipping?

If you place an order under Priority Shipping, it will usually be fulfilled within 24-48 hours (please note we do not ship on the weekend), and then will take an estimated 2-3 days to be delivered in the US (1-5 days Internationally).

If you did not select Priority Shipping at checkout, but would like to add it on, please email [email protected] afterward so we can make sure it is applied to your order!

What should I do if I am missing an item from my order?

We are so sorry that an item was missing from your order!

If the item is not listed on your packing slip, this means that it is either being shipped separately or is currently unavailable. Items may ship separately due to size, a delay coming into our warehouse, or if they are on pre-order. Although uncommon, stock discrepancies can occur. If an item is unavailable, it will be split off your order and refunded to your original form of payment.

If an item is listed on your packing slip and is not inside your package, please contact customer service with the name of the missing item and a photo of your packing slip so we can get this sorted out for you right away!

What should I do if I received an incorrect item?

We are so sorry that you received an incorrect item! Please contact customer service with a photo of your packing slip and the item received so this can be sorted out for you immediately.

What should I do if I received a defective item?

If you received a defective or damaged item, please contact customer service with your order number and a photo showing the defect as best as you can.

Why was my order canceled?

If you have received a refund email for an order placed, this does mean that an item from your order was canceled. We sincerely apologize for this disappointment! This happens when there is a discrepancy in stock, meaning the product was not available when your order was being picked by our team.

This email confirms that a refund has already been issued to your original form of payment for the out of stock item(s). The refund will appear back in your account in about 1-3 business days (can vary depending on your bank).

Can I add an item to my order?

Our system is not able to add inventory onto an existing order. A new, separate order needs to be placed!

Why is my order delayed?

We are sorry to hear that your order is delayed!

Tiny Knot Co.’s timely processing of orders is continuing as normal. However, once packages are shipped from our Centereach, NY warehouse, they may temporarily require more time to be delivered due to limited transportation availability and increased volume with USPS and our other shipping carriers. Launches, restocks, and holidays might extend shipping times.

Please allow the full estimated warehouse processing time + the full estimated transit time for your order to arrive. For US orders, this will be a total of 11 business days for standard shipping and 5 business days for priority shipping. For international orders, this will be a total of 12 business days for standard shipping and 7 business days for priority shipping.  If this time has passed and your order has not been received or your tracking is not showing an update, please contact customer service and we will help find the cause of the delay. Please note that all of our processing and transit times are in business days and do not include the weekend.

*Our shipping timeline is an estimate only and not guaranteed. On rare occasion, orders will ship or be delivered outside this timeframe. We reserve the right to make deliveries in installments as products are ready. Preorder items ship in the time period above after their given release date.*

What if my package shows "delivered" but I never received the package?

Tiny Knot Co. is not responsible for lost, damaged or stolen packages. Please contact USPS or FedEx for exact coordinates and details regarding the package.

Shipping

When can I expect my order?

Processing & Shipping Times:

Standard Shipping

Processing Time: 3-5 business days

Transit Time: 3-6 business days after date shipped

Priority Shipping

Processing Time:  1-2 business days

Transit Time: 1-4 business days after date shipped (estimated)

Canada Standard Shipping

Processing Time:  3-5 business days

Transit Time: 2-10 business days after date shipped (estimated)

International Shipping

Processing Time:  3-5 business days

Transit Time: 2-10 business days after date shipped (estimated)

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. We reserve the right to make deliveries in installments as products are ready.

Preorder items ship in the time period above after their given release date. We may split your order into multiple shipments to ensure you receive your products as soon as possible.

Our return address:

Tiny Knot Co.
84 Oak St.
Centereach, NY 11720
United States

Do you offer free shipping?

We have a free-shipping option for all orders in the United States.

Which shipping carrier do you use?

We use two shipping carriers for all shipments!

USPS First-Class and Priority are mainly used for our standard and upgraded US orders. FedEx may be used depending on the size and value of your order.

All International orders are shipped using FedEx. Please note that international shipping costs paid when placing your order do not include import duties and VAT charges that may apply for deliveries outside of the United States.

Do you ship internationally?

Yes! All international packages are shipped via FedEx at Tiny Knot Co’s discretion. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total.

Tiny Knot Co. assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.

*Please note all prices on product listings are in USD.

Will I be charged customs and import charges?

Please note that import duties and VAT charges may apply for deliveries outside of the United States and are not included in your order’s total. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.

The customer is responsible for all import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused.

From where do your items ship?

We ship all orders from our warehouse located in Long Island, NY.

I entered an incorrect billing address!

If your shipping address is correct, there is no need to worry!

After an order has been successfully placed, for the security of our customers, we do not edit or touch the billing address. An incorrect billing address will have no effect on you receiving your order.

What if my order is time-senstive?

Tiny Knot Co. recommends upgrading to Priority Shipping for time-sensitive orders.

What if my package shows "delivered" but I never received the package?

Tiny Knot Co. is not responsible for lost, damaged or stolen packages. Please contact USPS or FedEx for exact coordinates and details regarding the package.

Placing an Order

Can I include a gift receipt/message?

Yes, you can leave a gift message in the “Gift Message” box during checkout. This message will be included with a gift receipt where prices are removed.

Do you offer gift wrapping?

We do not offer gift wrapping at this time.

How do I order if no sizes are listed?

If there are no sizes available, the product is out of stock. However, we do restock items daily, so be sure to check back soon.

How do I use a coupon code?

Coupon codes must be entered at checkout. Each coupon code can be used once per customer. If a coupon code shows that it is expired, it means you have used it on a past order, and our system cannot apply it again.

Do you have a store I can shop at in person?

We are online only! This does also mean that we do not offer order pick-up or return drop-off.

Payment

What currencies can I use to place an order?

All pricing is listed in USD. Conversion rates will be applied by your banking provider to your payment method’s currency after the order has been placed.

When will I be charged for my order?

If your form of payment is authorized, payment will be taken immediately after placing the order. This also applies to pre-orders. Once your order has successfully gone through, you will receive an email confirming. Please make sure to check your spam for this email if it is not received in your inbox.

How do I purchase an E-Gift Card?

An E-Gift Card can be purchased directly through this link!

The Tiny Knot Co. E-Gift Card is sent directly to the recipient via email. If you prefer to print the E-Gift Card and present it to the receipt yourself, you may enter your own email address in the Recipient’s Email box. Please note that E-Gift Cards are nonrefundable.

Why am I being charged sales tax?

Sales tax is automatically calculated based on your shipping address to be in compliance with your state laws! Many jurisdictions have several sales tax rates (a city rate, county rate, and other special rates). This breakdown will be disclosed at checkout.

Do you offer any discount codes?

We may offer various discount codes throughout the year! You can receive a discount on your first order when signing up for our newsletter. Once signed up for our newsletter, you will be the first to hear about any upcoming discounts and sales!

Returns & Refunds

What is your return policy?

We recommend trying on all items in your order to ensure they fit.

An item may be returned if it is sent back:

  • unworn
  • unwashed
  • with original tags and packaging intact
  • free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within seven calendar days of delivery in order to receive a refund. Items can be returned after this seven-day-timeframe for a store credit. Returned items that were purchased using a Black Friday coupon code are eligible for in-store credit only.

Customers are responsible for all return shipping fees. No return form is necessary; all we need with the package is a note including the order number and name associated with the order. Tiny Knot Co. is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

Proof of purchase is required for items to be return-eligible.

Please reach out to our customer service team for our return address.

Is there a time limit for returns?

The return package must be postmarked back to us within seven calendar days of delivery in order to receive a refund.

Items can be returned after this seven-day-timeframe for a store credit as long as they meet the following requirements:

  • unworn
  • unwashed
  • with original tags and packaging intact
  • free of stains, odors, animal hair, and damage

Can I exchange an item?

For all exchange related inquiries, please e-mail us at: [email protected]

When will my return be processed?

Please allow up to two weeks for your return to be processed once received at our warehouse. If returning for a refund, allow an additional 1-3 business days for this to be processed to your original form of payment.

Can I refuse an international order?

International orders cannot be refused. We will not reship or refund orders, including shipping fees, in the event that they are refused.

Can sale items be returned?

All items purchased from the sale category are final sale and therefore cannot be returned.

Can I return more than one order in the same package?

Yes, items from multiple orders can be returned in one shipment! Please just specify which items go with which order number in your return note.

I bought an E-Gift Card, can I cancel or return it?

No, E-Gift Cards are nonrefundable and therefore cannot be canceled or returned. If you or your recipient has trouble accessing or applying your E-Gift Card, please feel free to contact customer service and we will help.

Do I need a receipt to return?

No receipt is necessary; all we need with the package is a note including the order number and name associated with the order. Record of sale is required for items to be return-eligible.

Why was I not refunded to my original form of payment?

There are several reasons why you may not have been refunded to your original form of payment. This includes:

  • Your return was not postmarked 7 days from the delivery date
  • You returned an item purchased from the sale category
  • Your return was a gift, which can only be processed as a store credit (unless a refund to the buyer is requested and the package is returned within 7 days of the delivery date)

If you believe that your return was incorrectly processed, please reach out to customer service with your order number and return tracking number.

Have you received my returned items?

We recommend using a delivery service with tracking to protect your return. With this, you will be able to see exactly when the package gets to us. Please allow up to two weeks for your return to be processed once your tracking shows it has been received at our warehouse.

I have a concern about my order: should I contact Tiny Knot Co. first or file a dispute?

We are sorry to hear you are experiencing an issue. We understand you want a resolution as quickly as possible.

Your experience at Tiny Knot Co. is extremely important to us. To best serve you, please contact customer service first to share your concern. Communicating with our service team directly gives us the chance to work out a mutually agreeable solution and is often faster than filing a chargeback.

Please note that once a dispute is open with your bank or credit card company, our customer service team can no longer handle the issue directly, which includes our ability to refund or reship an order.

Product & Stock

Are your headbands handmade?

All of our products are handmade by mamas with lots of love!

Will my headwrap color look different on a computer screen vs. in person?

Possibly. Colors might appear different in person. Camera, lighting, and computer/phone pixels might alter the color[s] slightly.

What are your wash & care instructions?

To get the most out of your Tiny Knot, we recommend spot cleaning with cold water and mild detergent.

Will you be getting more stock?

We restock our best-sellers as often as possible and add new products to the site daily!

Our customer service team is unable to provide estimate restock dates for any products. We recommend signing up for in-stock notifications for the specific item you are interested in to receive an email when it is back! Those who are signed up for our newsletter and are following our Instagram (@tinyknotco) are often the first to know about restocks.

Where can I find your size guide?

All of our sizing recommendations are at the bottom of each product page. You can also find our sizing guide here!

Remember, all tiny knots are made of super soft fabric that stretches liberally

XS/S – 6.5″L x 4″W
Typically fits 0-6 months
(13″ to 19″ head circumference)

M/L – 7.5″L x 4″W
Typically fits 6-12m+ (up to about 4T)
(15″ to 22″ head circumference)

Can I get more information on a product?

Sure thing! We do our best to keep descriptions of items updated, however, please feel free to contact customer service if you have a question that the description does not answer. We will do our best to answer your questions and we will update the product description on our site if necessary.

Why is the size I am looking for not listed?

If an existing size is not listed for a product, this means the size is unfortunately out of stock. In-stock notifications are not available for our out-of-stock items with multiple sizes at the moment.

Is it safe for my child to wear a headwrap to sleep?

** NO. IT IS NOT. PLEASE NEVER LEAVE A CHILD UNATTENDED, IN A CARSEAT, AND/OR SLEEPING WHILE THEY ARE WEARING A HEADBAND!

Tiny Knot Co. is not responsible once product(s) are received.

Technical Help

I'm having trouble logging into my account, what should I do?

If you are having trouble logging into your account, we recommend resetting your password. Please also make sure you are using the correct email address associated with your existing account. To reset your password:

  1. Click the Forgot Your Password? link on the Sign-in page.
  2. Enter your email address and click the Reset Password button. This email will only be sent if the email address you enter is associated with an account.
  3. Check your inbox for an email to reset your password. If you do not see the email in your inbox within 10 minutes, check your spam or junk folder. (It occasionally can take more than 10 minutes for the email to arrive.)
  4. Follow the instructions in this email to reset your password.

How can I make changes to my account?

To change any of the information associated with your account, you need to first log-in and then click “Account”

This will allow you to view your order history, add additional shipping addresses, edit your wishlist, and change the name, phone number, email or password to your account. If making changes under “Account Settings”, make sure to click “Update Details” to save these changes.

How can I add a previous order to my account?

If you placed an order using guest checkout, this can be added to a new or existing account. Please contact customer service with your order number and email address associated with the account you would like to link the order to.

Orders placed with Afterpay cannot be linked to an account after the order is placed because editing the order is restricted by the payment provider.