FAQ’s

We recommend trying on all items in your order to ensure they fit.

An item may be returned if it is sent back:

• unworn
• unwashed
• with original tags and packaging intact
• free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund. Items can be returned after this thirty-day-timeframe for a store credit. Returned items that were purchased using a Black Friday coupon code are eligible for in-store credit only.

If your refund is approved, we will send you a pre-paid shipping label. We will deduct $8.00 from your refund amount for label and restock fee. Your refund will not be processed until the returned item(s) are received at our warehouse. The return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund. Items can be returned after this 30 day timeframe for a store credit.

Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

Proof of purchase is required for items to be return-eligible.

The return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund.

Items can be returned after this thirty-day-timeframe for a store credit as long as they meet the following requirements:

• unworn
• unwashed
• with original tags and packaging intact
• free of stains, odors, animal hair, and damage

We will deduct $8.00 from your refund amount for label and restock fee.

Items can be exchanged for a store credit as long as they meet the following requirements:

• unworn
• unwashed
• with original tags and packaging intact
• free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within 30 calendar days of delivery in order to receive a refund.

If your exchange is approved, we will send you a pre-paid shipping label at no cost to you. Your exchange will not be shipped until your original item(s) are received at our warehouse. If you select a replacement item that is of lesser value than your original item, you will be issued a store credit for the difference.*

Should you request an exchange of the replacement item, you will be charged for your second pre-paid shipping label, as well as the cost of shipping the second replacement item.

Please allow up to two weeks for your return to be processed once received at our warehouse. If returning for a refund, allow an additional 1-3 business days for this to be processed to your original form of payment.

International orders cannot be refused. We will not reship or refund orders, including shipping fees, in the event that they are refused.

All items purchased from the sale category are final sale and therefore cannot be returned.

Yes, items from multiple orders can be returned in one shipment! Please just specify which items go with which order number in your return note.

No, E-Gift Cards are nonrefundable and therefore cannot be canceled or returned. If you or your recipient has trouble accessing or applying your E-Gift Card, please feel free to contact customer service and we will help.

You will need to provide your order information in order to confirm proof of purchase.  Record of sale is required for items to be return/exchange-eligible.

There are several reasons why you may not have been refunded to your original form of payment. This includes:

• Your return was not postmarked 7 days from the delivery date
• You returned an item purchased from the sale category
• Your return was a gift, which can only be processed as a store credit (unless a refund to the buyer is requested and the package is returned within 7 days of the delivery date)

If you believe that your return was incorrectly processed, please reach out to customer service with your order number and return tracking number.

We recommend using a delivery service with tracking to protect your return. With this, you will be able to see exactly when the package gets to us. Please allow up to two weeks for your return to be processed once your tracking shows it has been received at our warehouse.

We are sorry to hear you are experiencing an issue. We understand you want a resolution as quickly as possible.

Your experience at Tiny Knot Co. is extremely important to us. To best serve you, please contact customer service first to share your concern. Communicating with our service team directly gives us the chance to work out a mutually agreeable solution and is often faster than filing a chargeback.

Please note that once a dispute is open with your bank or credit card company, our customer service team can no longer handle the issue directly, which includes our ability to refund or reship an order.

Possibly. Colors might appear different in person. Camera, lighting, and computer/phone pixels might alter the color[s] slightly.

We restock our best-sellers as often as possible and add new products to the site daily!

Our customer service team is unable to provide estimate restock dates for any products. We recommend signing up for in-stock notifications for the specific item you are interested in to receive an email when it is back! Those who are signed up for our newsletter and are following our Instagram (@tinyknotco) are often the first to know about restocks.

All of our sizing recommendations are at the bottom of each product page. You can also find our sizing guide here!

Remember, all tiny knots are made of super soft fabric that stretches liberally

XS/S – 6.5″L x 4″W
Typically fits 0-6 months
(13″ to 19″ head circumference)

M/L – 7.5″L x 4″W
Typically fits 6-12m+ (up to about 4T)
(15″ to 22″ head circumference)

Sure thing! We do our best to keep descriptions of items updated, however, please feel free to contact customer service if you have a question that the description does not answer. We will do our best to answer your questions and we will update the product description on our site if necessary.

If an existing size is not listed for a product, this means the size is unfortunately out of stock. In-stock notifications are not available for our out-of-stock items with multiple sizes at the moment.

** NO. IT IS NOT. PLEASE NEVER LEAVE A CHILD UNATTENDED, IN A CARSEAT, AND/OR SLEEPING WHILE THEY ARE WEARING A HEADBAND!

Tiny Knot Co. is not responsible once product(s) are received.

If you are having trouble logging into your account, we recommend resetting your password. Please also make sure you are using the correct email address associated with your existing account. To reset your password:

1. Click the Forgot Your Password? link on the Sign-in page.
2. Enter your email address and click the Reset Password button. This email will only be sent if the email address you enter is associated with an account.
3. Check your inbox for an email to reset your password. If you do not see the email in your inbox within 10 minutes, check your spam or junk folder. (It occasionally can take more than 10 minutes for the email to arrive.)
4. Follow the instructions in this email to reset your password.

To change any of the information associated with your account, you need to first log-in and then click “Account”

This will allow you to view your order history, add additional shipping addresses, edit your wishlist, and change the name, phone number, email or password to your account. If making changes under “Account Settings”, make sure to click “Update Details” to save these changes.

If you placed an order using guest checkout, this can be added to a new or existing account. Please contact customer service with your order number and email address associated with the account you would like to link the order to.

Orders placed with Afterpay cannot be linked to an account after the order is placed because editing the order is restricted by the payment provider.